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Training Programs


Are you starting a new business or do you have training needs for your staff? We can help you in customized training programs to suit your needs. You may also pick from our 2 standard programs that are available in our Etobicoke Facility:
Barista Training

This course is designed for staff that are preparing  specialty coffee on traditional espresso machines (just let us know what type of equipment you're using). It will give your staff an insight of coffee history, where the coffee comes from all the way to serving and presentation of the product.

                                                                                                                                                

  • Coffee History

Find out if the coffee cherry was first used to make coffee, tea or wine...

  • What is Coffee

Learn where and how coffee is grown. The difference between beans and        how coffee is processed in the various regions....

  • Coffee Lingo

An introduction and overview of the endless coffee glossary.

  • Roasting and Blending

Get hands on experience in roasting. We will actually roast a couple of different batches. Learn the importance of the correct roast to match your needs.

  • Cupping

We will cup (the method of tasting different characteristics of        coffee) different blends, origins and roasts including the ones we just        roasted earlier.

  • Coffee Brewing Variables

Get to know the influence and importance of all the brewing variables        such as Water, Coffee, Grind, Brew Method, Sanitation, and Presentation.

  • Coffee Extraction

Learn how some of the desired and not so pleasant substances and minerals of coffee are extracted and how to control them.

  • The Perfect Shot

Gain hands-on experience on how to pull the perfect espresso, the "God Shot". Learn how to calibrate all the variables such as grind, temperature and tamp to get the right extraction.

  • Milk

After all, milk is a dairy product and requires special attention, mostly overlooked by operators. Sanitation and storage plays an  important role. Learn the art of frothing and steaming  milk for cappuccino and latte.

  • Specialty Coffee Menu

Let's explore some exciting specialty coffee menus and go wild on preparing them

  • Presentation

Last but not least, the way the beverage is presented to your customer will make your specialty coffee operation succeed or fail.

  • Equipment Maintenance

Too often unnecessary service calls are placed due to poor  maintenance and up keeping of the equipment. We will teach how easy it  is to maintain the equipment to secure the optimum uptime of your profit centre.

  • Test

Well, we want to make sure you paid attention while you were at our        facility and ensure you'll be able to satisfy the coffee connoisseurs  waiting at your table for that specialty coffee they just ordered from you.

  • Training Material

You will walk away with great confidence along with training documentation, a Barista Video and Booklet, a resource directory and a Diploma.

2. Coffee Managment

This course is designed for the new business  entrepreneur or managers that are responsible for coffee operations and need to  improve the bottom line. Get insights into what's hot and  what's not. Canadian Coffee Statistics and Marketing Data will help you in designing your business plan or improve your existing operation by adjusting several factors.
  • Barista Training

This includes a short version of the course as outlined above.

  • Canadian Coffee Drinking Habits

66% of adult Canadians are drinking coffee every day. Find out how to benefit from a wide range of coffee marketing data.

  • Analyzing the Coffee Profit  Centre

Let's take a look at the profit margins and find out how to gain        market share in a sector most consider saturated.

  • What are you selling? And to whom?

The key is to know the customer and then make decisions based on what        they want. Again, a wide range of marketing data helps in adjusting the        menu offering.

  • Choosing the right Coffee equipment

Learn about all the different brewing methods and equipment available        and what they can do for the coffee operation.

  • Quality Assurance

A wide selection of forms will help you monitor the success of the        coffee profit centre including staff training procedures.

  • Promotions

Well, coffee has one of the highest profit margins. We will explore        some great promotional techniques and a step-by-step guide for designing a promotion.

  • Keep Learning

Even though coffee was discovered 100's of years ago, today's coffee        business requires constant adjustments to keep up with trend changes.

  • Training Material
        

You will walk away with great confidence along with training        documentation, a Barista Video and Booklet, a resource directory,        marketing data and various pre-printed forms to help you in your        business planning and coffee centre daily operation.